Last Updated: 23 August 2026

At LUMEN SOMA (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or purchase from lumensomastudio.com, how we use it, how we protect it, and the choices available to you.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with LUMEN SOMA, we may collect information that you provide directly to us.

This may include:

• Full name
• Email address
• Mobile or telephone number
• Billing and shipping address
• City, state, PIN code and country
• Order and purchase details
• Products purchased or viewed
• Information provided when contacting customer support
• Reviews, feedback or other information you voluntarily provide

Payment Information

Payments may be processed through third-party payment providers. LUMEN SOMA does not intend to directly store complete debit card, credit card, banking or other sensitive payment credentials.

Your payment information may be processed and stored by the relevant payment service provider according to its own privacy and security practices.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website usage and interaction information
• Date and time of visits
• Referring website or source
• Approximate location based on technical information

This information may be used to understand how visitors use our website and to improve our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Confirm and manage purchases
• Arrange production and fulfilment of your products
• Deliver products to your address
• Process payments and refunds
• Send order confirmations
• Send shipping and delivery updates
• Provide customer support
• Respond to questions and complaints
• Process returns, exchanges and refunds
• Improve our products and website
• Improve your shopping experience
• Prevent fraud and unauthorized transactions
• Maintain website security
• Maintain business and transaction records
• Comply with applicable laws and legal obligations
• Send promotional communications where permitted and applicable

We do not sell your personal information as a standalone product to third parties.

3. Marketing Communications

If you choose to receive promotional communications from LUMEN SOMA, we may contact you about:

• New products and collections
• Product launches
• Discounts and offers
• Special promotions
• Brand updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us at:

lumensomastudio@gmail.com

Even if you opt out of promotional communications, we may still send essential messages relating to your orders, payments, shipping, refunds, customer service or other transactions.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve your shopping experience.

Cookies may help us:

• Remember your shopping cart
• Remember website preferences
• Keep you signed in where applicable
• Understand how visitors use our website
• Improve website performance
• Analyze website traffic
• Measure marketing effectiveness
• Detect suspicious or fraudulent activity
• Provide relevant advertising where applicable

Some cookies may be placed by third-party services that help us operate our website and business.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart and checkout features.

5. Third-Party Services

LUMEN SOMA may use trusted third-party service providers to operate our online store and fulfil customer orders.

Shopify

Our online store is operated using Shopify. Shopify may process information necessary to operate the website, manage orders, provide checkout functionality and support our e-commerce services.

Qikink

We use Qikink for product printing, fulfilment and shipping.

When you place an order, information necessary to fulfil and deliver your purchase may be shared with Qikink. This may include your name, shipping address, phone number, order details and other information required to fulfil your order.

Qikink may use this information to print, pack and ship your order directly to you.

Third-party service providers process information according to their respective privacy policies and terms.

6. Order Fulfilment and Shipping

When you purchase a product from LUMEN SOMA, we may share the information necessary to fulfil your order with our fulfilment and shipping partners.

This information may include:

• Customer name
• Shipping address
• Phone number
• Order information
• Product and size information
• Delivery-related information

This information is shared so that your order can be produced, packed and delivered to you.

7. Data Sharing

We may share personal information when reasonably necessary with:

• E-commerce and technology service providers
• Payment service providers
• Product fulfilment providers
• Shipping and logistics partners
• Customer-support service providers
• Analytics and advertising service providers where applicable
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where required by law

We only intend to share information where reasonably necessary for legitimate business purposes, fulfilment of your order, provision of services, security, legal compliance or other permitted purposes.

We do not sell your personal information as a standalone product.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

Depending on the circumstances, these measures may include:

• Secure website connections
• Access controls
• Restricted access to customer information
• Secure payment processing through payment providers
• Security monitoring
• Appropriate data-handling procedures

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

If we become aware of a personal-data breach that requires action under applicable law, we will take appropriate steps as required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling orders
• Providing customer support
• Maintaining transaction records
• Accounting and business records
• Resolving disputes
• Preventing fraud
• Complying with applicable laws
• Establishing, exercising or defending legal claims

When personal information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymize or securely dispose of it.

10. Your Privacy Rights

Subject to applicable Indian laws and any conditions or limitations prescribed by law, you may have rights concerning your personal information, including the ability to:

• Request information about personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being used
• Opt out of promotional communications
• Raise a privacy-related complaint or grievance

Certain information may need to be retained where required by law or where necessary for legitimate business, security, fraud-prevention or legal purposes.

To exercise an applicable privacy right, you can contact us at:

hello@lumensomastudio.com

11. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

We do not knowingly request or collect personal information from children where doing so is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at hello@lumensomastudio.com so that we can review the situation and take appropriate action.

12. International Data Processing

Some of the third-party services we use may process or store information using infrastructure located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to comply with applicable Indian privacy and data-protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions about this Privacy Policy, want to make a privacy-related request, or have a complaint concerning the handling of your personal information, please contact us:

LUMEN SOMA
Email: hello@lumensomastudio.com
Website: lumensomastudio.com

We will review privacy-related requests and respond in accordance with applicable law.