Last Updated: 23 August 2026
At LUMEN SOMA, we want you to be happy with your purchase. If there is a problem with your order, we will do our best to provide a fair and straightforward solution.
This Return & Refund Policy explains when returns, exchanges, and refunds are available for purchases made through lumensomastudio.com.
1. Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order.
To be eligible, you must contact us within this 7-day period at:
hello@lumensomastudio.com
Requests submitted after 7 days may not be accepted, except where required by applicable law.
2. Return Eligibility
To be eligible for a return or exchange, the product should generally:
- Be unused and unworn.
- Be unwashed.
- Be in its original condition.
- Have the original tags attached.
- Not have been altered, damaged, stained, or otherwise modified.
- Be returned with the original packaging where reasonably possible.
- Be accompanied by the relevant order information.
We recommend checking your product as soon as you receive it and contacting us promptly if there is any issue.
3. How to Request a Return or Exchange
To request a return or exchange, email:
hello@lumensomastudio.com
Please include:
- Order number.
- Customer name.
- Product name.
- Reason for the return or exchange.
- Clear photographs of the product where applicable.
- Video or additional evidence if requested.
For damaged, defective, or incorrect products, photographs or videos may be required so that we can investigate the issue with our fulfilment partner.
After reviewing your request, we will inform you whether the return or exchange is approved and provide the next steps.
Please do not send a product back without receiving return instructions from LUMEN SOMA.
4. Exchanges
We offer exchanges for eligible products, subject to availability.
An exchange may be available for:
- Different size.
- Different eligible product, where applicable.
If the requested replacement product is unavailable, we may offer another appropriate solution, including a refund where applicable.
For size exchanges, the product must meet the same return conditions described above.
Because our products are produced and fulfilled through a print-on-demand fulfilment model, exchange availability may depend on product availability and fulfilment conditions.
5. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during delivery.
- Defective.
- Incorrectly printed.
- The wrong product.
- The wrong size due to a fulfilment error.
- Materially different from what you ordered.
please contact us at hello@lumensomastudio.com as soon as possible after delivery.
We may request photographs or videos showing the issue.
If the issue is confirmed to be the responsibility of LUMEN SOMA or our fulfilment partner, we may provide an appropriate remedy, which may include:
- Replacement.
- Exchange.
- Refund.
- Other appropriate resolution.
You will not be required to bear return shipping costs for a product confirmed to be defective, damaged, or incorrectly supplied by us, subject to applicable law.
6. Change-of-Mind Returns
For eligible products, LUMEN SOMA may accept returns where the customer simply changes their mind, provided the product meets all return conditions.
The product must be:
- Unworn.
- Unwashed.
- Unused.
- Undamaged.
- In its original condition.
- Returned with original tags and packaging where applicable.
Return shipping costs for change-of-mind returns will generally be the responsibility of the customer.
7. Non-Returnable Items
The following products may not be eligible for return or exchange unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law:
- Products that have been worn.
- Products that have been washed.
- Products that have been stained or damaged after delivery.
- Products that have been altered or modified.
- Products without required original tags where applicable.
- Products damaged through improper use or care.
- Products returned after the applicable return period.
Nothing in this section limits any consumer rights that cannot legally be excluded under applicable Indian law.
8. Return Shipping Costs
If the product is defective, damaged, or incorrectly supplied
If the issue is confirmed to be caused by LUMEN SOMA or our fulfilment partner, LUMEN SOMA will cover the applicable return shipping cost or provide an appropriate resolution, subject to applicable law and the circumstances of the case.
If you simply want a different size or have changed your mind
Return shipping costs will generally be the customer's responsibility.
Any additional shipping cost associated with sending a replacement may also apply where applicable.
9. Refund Process
Once an approved return is received and inspected, we will confirm whether the refund has been approved.
If approved, refunds will generally be initiated within 5–7 business days after the return is approved.
The time required for the amount to appear in your account may depend on your bank, payment provider, or original payment method.
Refunds will generally be made to the original payment method where reasonably possible.
10. Refund Amount
For an approved refund, the amount refunded will depend on the circumstances of the return.
For defective, damaged, or incorrectly supplied products, we will provide an appropriate remedy in accordance with this policy and applicable law.
For eligible change-of-mind returns, applicable shipping or return costs may be deducted where permitted and communicated to the customer.
Original shipping charges may not be refundable for change-of-mind returns unless required by applicable law.
11. Return Inspection
After receiving a returned product, we may inspect it to confirm that it meets the return conditions.
If the returned product has been worn, washed, damaged, altered, stained, or otherwise does not meet the eligibility requirements, the return or refund may be rejected, subject to applicable law.
If a return is rejected, we may contact you regarding the next steps.
12. Sale and Discounted Products
Products purchased during sales, promotional offers, or discount campaigns may be subject to the same return and exchange conditions unless the specific promotion states otherwise.
Any special return conditions applicable to a particular promotion will be clearly communicated at the time of purchase.
13. Wrong Size Ordered by Customer
If you receive the exact size that you ordered but later determine that you need a different size, the order may qualify for a size exchange provided:
- The request is made within 7 days of delivery.
- The product is unworn and unwashed.
- Tags remain attached.
- The product is in original condition.
- The requested replacement size is available.
Return and replacement shipping costs may be the customer's responsibility for a customer-requested size exchange.
14. Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible at:
hello@lumensomastudio.com
Because our products may enter production shortly after an order is placed, cancellation may not be possible once production or fulfilment has started.
If cancellation is possible and approved before fulfilment, we will process the applicable refund.
15. Contact Us
For returns, exchanges, refunds, damaged products, defective products, or other order-related issues, please contact:
LUMEN SOMA
Email: hello@lumensomastudio.com
Website: lumensomastudio.com
Please include your order number in your email so that we can assist you more quickly.
Our simple promise
We want you to feel confident ordering from LUMEN SOMA. If something goes wrong with your order, contact us and we'll work with you to find a fair solution. Our policy is designed to protect both our customers and our small business while respecting applicable Indian consumer-protection rights.