Last Updated: 23 August 2026
At LUMEN SOMA, we want your order to reach you safely and as smoothly as possible. Our products are produced, packed, and shipped through our fulfilment and logistics partners.
Please read the following Shipping Policy before placing an order.
1. Shipping Methods
LUMEN SOMA currently offers standard shipping within India through our fulfilment and logistics partners.
Orders are processed through our fulfilment partner, Qikink, and shipped directly to the delivery address provided during checkout.
The shipping carrier may vary depending on the delivery location and availability.
2. Order Processing Time
After your order is successfully placed and payment is confirmed, your order will generally require 7–10 business days for processing and fulfilment.
Processing includes:
- Order verification
- Product printing
- Quality checks
- Packaging
- Preparation for shipment
Processing time is separate from the courier delivery time.
During periods of high order volume, sales, holidays, or unforeseen operational circumstances, processing may take longer than usual.
3. Delivery Timeframe
After your order has been processed and handed over to the shipping carrier, delivery time will depend on your location and the shipping service available through Qikink.
Estimated delivery times may vary based on:
- Delivery location
- Courier service
- Weather conditions
- Public holidays
- Local restrictions
- Operational or logistical delays
The delivery estimate shown at checkout or provided after shipment should be treated as an estimate rather than a guaranteed delivery date.
4. Shipping Costs
Shipping charges are calculated according to Qikink's applicable shipping rates and rules.
The applicable shipping cost will be added to your order according to the shipping option, destination, order details, and rates applicable at the time of fulfilment.
Where applicable, the shipping charge will be displayed during checkout before you complete your purchase.
Shipping rates may change from time to time based on Qikink's pricing and logistics policies.
5. Order Tracking
Once your order has been shipped, tracking information may be provided through the shipping carrier.
Where tracking information is available, you may receive it through the contact details provided during checkout.
You can use the tracking information to check the status and progress of your shipment.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Mobile number
LUMEN SOMA is not responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply for re-shipment.
7. Delivery Delays
Although we work with our fulfilment and logistics partners to deliver orders within the estimated timeframe, delays can sometimes occur.
Possible causes include:
- Courier delays
- Weather conditions
- Natural disasters
- Public holidays
- High order volumes
- Transportation disruptions
- Incorrect address information
- Local delivery restrictions
- Technical or operational issues
- Events beyond our reasonable control
If your order is delayed, please first check the tracking information provided.
If the tracking information has not updated for an extended period or your shipment appears to have a problem, contact us at:
hello@lumensomastudio.com
We will work with the relevant fulfilment or shipping partner to investigate the issue.
8. Lost, Damaged, or Incorrect Deliveries
If your package appears damaged when delivered, please document the condition of the package and contact us as soon as possible.
If you receive:
- The wrong product
- The wrong size
- A damaged product
- A defective product
- A product that is materially different from what you ordered
please contact us at:
hello@lumensomastudio.com
We may request photographs, videos, order details, or other information to investigate the issue.
Approved claims will be handled according to our Return & Refund Policy and applicable Indian consumer-protection laws.
9. Failed Delivery
If the courier is unable to deliver your order because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to the fulfilment partner.
If you require the order to be shipped again, additional shipping charges may apply depending on the circumstances and applicable fulfilment costs.
10. International Shipping
LUMEN SOMA currently ships within India only.
International shipping is not currently available.
If we introduce international shipping in the future, this policy will be updated with information regarding international delivery timelines, shipping charges, customs duties, taxes, and other applicable requirements.
11. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
LUMEN SOMA
Email: hello@lumensomastudio.com
Website: lumensomastudio.com
We will make reasonable efforts to assist you with shipping and delivery issues.
Quick summary
Processing: 7–10 business days
Shipping: According to applicable Qikink shipping rates
Shipping region: India only
Tracking: Provided after shipment where available
International shipping: Currently unavailable