TERMS OF SERVICES

Last Updated: 23 August 2026

Welcome to LUMEN SOMA. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing lumensomastudio.com, browsing our products, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Account Terms

You may provide certain information when placing an order or creating an account, including your name, email address, phone number, billing address, and shipping address.

You agree to:

Provide accurate and complete information.
Keep your account and login information secure.
Update your information when necessary.
Not use another person's account without authorization.
Be responsible for activity conducted through your account.

We reserve the right to suspend or terminate an account if we reasonably believe that it has been used for fraudulent activity, misuse, violation of these Terms, or violation of applicable law.

You may browse and purchase products without creating an account where this option is available.

2. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.

If you purchase products on behalf of another person or organization, you confirm that you have the authority to do so.

3. Pricing and Payment

All prices displayed on the LUMEN SOMA website are stated in Indian Rupees (₹) unless otherwise specified.

Prices may change from time to time without prior notice. However, price changes will generally not affect orders that have already been accepted and confirmed, except where required by law or where an obvious pricing or technical error has occurred.

Applicable taxes and shipping charges will be displayed during checkout where applicable.

We may offer payment methods through third-party payment providers and other methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment fails, is reversed, or cannot be verified, we may cancel or place the relevant order on hold until payment is successfully completed.

4. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, sizes, and other product information displayed on our website are accurate.

However:

Colours may appear slightly different depending on your screen or device.
Minor variations may occur due to manufacturing or printing processes.
Product measurements may have reasonable manufacturing tolerances.
Product images may contain presentation elements that are not included with the purchased product.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

If a product has a material difference from its description, your rights under applicable Indian consumer law remain unaffected.

5. Orders and Order Acceptance

Adding a product to your shopping cart does not guarantee that the product will remain available.

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been finally accepted.

LUMEN SOMA reserves the right to accept, reject, or cancel an order for legitimate reasons, including:

Product availability.
Pricing or product-description errors.
Payment problems.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Shipping restrictions.
Violation of these Terms.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

6. Shipping and Delivery

LUMEN SOMA uses third-party fulfilment and logistics partners to produce, pack, and deliver orders.

Orders may be fulfilled by our fulfilment partner and shipped directly to the customer.

We may share information necessary to fulfil and deliver your order, including your name, shipping address, phone number, and order details.

Estimated delivery times shown on our website or during checkout are estimates and may vary because of:

Delivery location.
Courier delays.
Weather conditions.
Public holidays.
Operational issues.
Incorrect or incomplete address information.
Events beyond our reasonable control.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping charges or other conditions may apply before re-shipment.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers should review our Return & Refund Policy before placing an order.

Where a return or exchange is permitted, the product may need to meet applicable conditions, including:

Being unused.
Being unwashed.
Being in its original condition.
Having original tags and packaging where applicable.
Being accompanied by relevant order information.

Products that have been worn, washed, damaged, altered, or otherwise used may not qualify for return or exchange except where required by applicable law.

Refunds, where approved, will generally be processed using the applicable payment method or another legally permitted method.

Nothing in these Terms limits any mandatory consumer rights available to customers under applicable Indian law.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at:

hello@lumensomastudio.com

Please contact us as soon as reasonably possible after receiving the product.

We may request photographs, videos, order information, or other reasonable evidence to investigate the issue.

Where a product is confirmed to be defective, damaged, or incorrectly supplied, LUMEN SOMA will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

9. Prohibited Uses

You agree not to use our website or services to:

Violate any applicable law or regulation.
Commit or facilitate fraud.
Provide false or misleading information.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of our website.
Introduce viruses, malware, or other harmful code.
Scrape, copy, or reproduce website content without permission.
Use automated systems to abuse or overload our website.
Attempt to obtain another customer's personal information.
Use our website or services for unlawful purposes.
Infringe intellectual-property rights belonging to LUMEN SOMA or others.
Resell our products using misleading representations about our brand without authorization.

We may suspend access or take other appropriate action if we reasonably believe that prohibited activity has occurred.

10. Intellectual Property

Unless otherwise stated, the content of the LUMEN SOMA website—including our brand name, logo, graphics, photographs, designs, product artwork, text, website layout, and other materials—is owned by or licensed to LUMEN SOMA and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

11. User Reviews and Content

If you submit reviews, photographs, comments, feedback, or other content to LUMEN SOMA, you agree that the content:

Is truthful and not misleading.
Does not violate another person's rights.
Does not contain unlawful, abusive, or offensive material.
Does not infringe intellectual-property rights.
Does not contain malicious code or unauthorized advertising.

By submitting content, you grant LUMEN SOMA a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We may remove content that violates these Terms or applicable law.

12. Third-Party Services

LUMEN SOMA may use third-party services to provide functions such as:

E-commerce and website hosting.
Payment processing.
Product printing and fulfilment.
Shipping and delivery.
Analytics.
Customer communication.
Advertising.

Our store is operated using Shopify.

Product printing, fulfilment, and shipping may be provided by Qikink.

Third-party services may have their own terms, conditions, and privacy policies.

We are not responsible for the independent policies, actions, or failures of third-party service providers except to the extent required by applicable law.

13. Website Availability and Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

Our website will always be available or uninterrupted.
The website will always be free from errors.
All information will always be completely accurate or current.
The website will always be free from technical problems or security threats.

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot legally be excluded under applicable Indian law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, LUMEN SOMA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

This may include losses relating to:

Business interruption.
Loss of profits.
Loss of data.
Loss of opportunity.
Indirect or consequential damages.

However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

For consumer transactions, statutory rights under applicable Indian consumer-protection laws remain unaffected.

15. Events Beyond Our Control

LUMEN SOMA will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances reasonably beyond our control.

These circumstances may include:

Natural disasters.
Severe weather.
Fire.
Flood.
Epidemics or pandemics.
Government restrictions.
Strikes or labour disruptions.
Transportation disruptions.
Internet or technology failures.
Courier or logistics disruptions.
Other events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the effect of such events.

16. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to mandatory consumer-protection rights and other applicable legal requirements, disputes arising from these Terms or your use of the LUMEN SOMA website will be subject to the jurisdiction of the competent courts in India.

Nothing in this section prevents a consumer from exercising any right or remedy available under applicable Indian consumer-protection law.

17. Changes to These Terms

LUMEN SOMA may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this page.

Your continued use of our website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.